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Shipping & returns

Canceled, Returned, Refused or Undeliverable Shipments
In the event that you cancel or return an order after it has been placed or if an order is refused or undeliverable, a credit will be issued back to the original payment source, unless it is a JBS-SO item, less any shipping and handling charges and a 15% restocking fee.

Availability and Vintage Substitution
Although we are usually able to ship orders expeditiously, occasionally demand for a particular product will deplete our inventory. In this instance, the item will be placed on backorder and your order status will be updated to reflect this. Occasionally, inventory of a specific wine vintage becomes unavailable and Vinifera Wines and Ales reserves the right to substitute the currently available vintage unless specifically noted by the customer otherwise.

Please note that many of the items in our "Current Specials" area are limited availability or closeout items with limited availability. As with all items we offer online, inventory levels for items may vary and as such we may not be able to fill your entire order or we may be forced to additional inventory at a higher cost to complete your order. In these instances, you will be contacted prior to any action being taken and given you the option to accept the price increase or cancel the order with no penalty or charge.

Images are Illustrative Only
All images are for illustrative purposes only. Actual packaging may differ from the image. Correct package size is listed on the item description and should not necessarily be inferred by the image displayed.

Defective Merchandise
Upon delivery of the order, the customer has 5 business days to report defective products to Vinifera Wines and Ales. If the product is defective (for example a bad bottle of wine), customer may return the merchandise for replacement.

Pricing Errors
All prices are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mispriced. In the event a product is listed at an incorrect price for any reason, Vinifera Wines and Ales shall have the right to refuse or cancel any orders placed for any product listed at the incorrect price.

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